FAQ

Food Event FAQ

How will the food items arrive to me? Will the food items be hot?


Each food item is prepared and packed fresh each day, chilled for transportation, and delivered same-day to the guest in the afternoon window between 1 PM and 4 PM. Most item's are presented in oven-ready packaging for easy re-heating. Simple re-heat instructions are included in your order.




Can I choose my delivery day?


Yes! Mention in the custom text box the day you would like your delivery from the available event days. Note, some events are single day events only.




What is your delivery area?


We deliver to Toronto, Mississauga, Oakville, and Brampton for a flat fee of $3.99. See our delivery map page for more details.




How much is delivery?


The delivery fee is $3.99 for all areas we service. Delivery rates are subject to change with every event we host, as boxes are dispatched at various locations across the GTA.​ If you are outside our delivery area and are still interested in having a box delivered, contact us for a custom delivery quote.




I placed my pre-order, but I no longer wish to receive my purchase. Can I get a refund?


Pre-order cancellations are permitted up to the last day of the pre-order window only. All sales are final once the pre-order window has passed. Contact our team for additional support in this situation.




I need to change my delivery day as I will not be available on the day I have selected. How can I change my delivery date?


Changes to your order or delivery day can be facilitated on or before the pre-order window has passed. We cannot guarantee we can make changes to your order once the pre-order is complete. Please reach out to the team and we will do our best to handle your request.




I have dietary restrictions. Can I omit or have a substitution item?


Yes, you can omit an item although we cannot guarantee substitutions.




Where can I see the ingredients list and allergy information?


The list of ingredients are listed on our restaurant partners websites. The link to view each restaurants website will be included at the bottom of every listing. Contact us for additional details.




I have a concern with something in the box. Who do I speak with?


Send an email to hello@somertoncreative.com and we will find a solution to your concern.




I’m outside your delivery zone, can I still order?


Yes you can! Contact us at hello@somertoncreative.com for a custom delivery rate.




How will I know when the order is on the way?


When the order is on the way, you will receive a message from the delivery team. Orders are delivered before 4 PM on your selected delivery day.




Can I pick-up my order?


Some food events may allow pick-up. See the event details for more information or contact us.




Can I receive my box at a different time?


No. Easypeasy! and the food merchants only orchestrate the preparing and packing of orders one time per event day.