FAQ

Ordering

When will I receive my order?


All orders made and delivered fresh every Friday. Place your order by 3 PM Thursday to have your order delivered to your doorstep Friday afternoon. Some products require 48 hrs. notice. Please see each product for full details. See our delivery info page for more details.





Delivery

I’ve placed an order, but I just realized I’m not in the delivery zone.


We will refund your purchase or offer you a custom quote for delivery. If you proceed with the refund, you should receive your refund within 5-7 business days.




Can the delivery be contactless?


Yes. We can accommodate contactless delivery.




How much is delivery?


The delivery fee is free for Toronto West and Mississauga orders. See our delivery info page for delivery rates for other regions.




I'm not in the delivery zone, but I'd like to find out about a custom delivery quote. How do I find out pricing?


Message us through chat or the contact us page and we will provide you with a custom quote before you place the order.





Returns

I just received my order and something isn't right. What do I do?


Message us through chat or the contact us page and we will provide assistance.




What is my window to inquire about canceling my order?


We can accommodate refunds only 48 hours or more before your scheduled delivery. You may also choose to reschedule your delivery (48 hrs. notice or more).





COVID-19

What is your protocol during the COVID-19 outbreak?


The health and safety of our team players and customers is of the highest importance to us. Our delivery staff are equipped with face masks, hand sanitizer, and other PPE. We also offer contactless delivery, which can be coordinated with your delivery driver before arrival of your order.





The Food District

How will the food items arrive to me? Will the food items be hot?


Each food item is prepared and packed fresh each morning, chilled for transportation, and delivered same-day to the guest in the afternoon window by 5 PM. Most item's are presented in oven-ready packaging for easy re-heating. Simple re-heat instructions are included in your order.




Can I choose my delivery day?


Yes! We deliver every Friday. If you're looking to place a future order, just mention in the custom text box the Friday you would like your delivery.




What is your delivery area?


We deliver to Toronto (West-Downtown-North-East), Mississauga, Oakville, and Brampton. We offer free delivery to Toronto (South-West) and Mississauga. See our delivery info page for regions and rates.




How much is delivery?


The delivery fee is free for Toronto West and Mississauga orders. See our delivery info page for delivery rates for other regions.




I placed my pre-order, but I no longer wish to receive my purchase. Can I get a refund?


We can accommodate refunds only 48 hours or more before your scheduled delivery. You may also choose to reschedule your delivery (48 hrs. notice or more).




I need to change my delivery day as I will not be available on the day I have selected. How can I change my delivery date?


Please send us email at hello@somertoncreative.com and we will accommodate your request. We are not able to accommodate changes on the day of your delivery.




I have dietary restrictions. Can I omit or have a substitution item?


Yes, you can omit an item although we cannot guarantee substitutions.




Where can I see the ingredients list and allergy information?


The list of ingredients are listed on our restaurant partners websites. The link to view each restaurants website will be included at the bottom of every listing.




I have a concern with something in the box. Who do I speak with?


Send an email to hello@somertoncreative.com and we will find a solution to your concern.




I’m outside your delivery zone, can I still order?


Yes you can! Contact us at hello@somertoncreative.com for a custom delivery rate.




How will I know when the order is on the way?


When the order is on the way, you will receive a tracking link from the courier company. Orders are delivered between 12:30PM-2PM.





Market & Co.

How will the food items arrive to me? Will the food items be hot?


For the Taste of Newmarket box, items from Union Chicken will be prepared hot and ready. All other items meant to be consumed hot, will be delivered chilled with simple step-by-step reheat instructions. For the Dinner & a Movie Night box, pizza and pasta from Amano Kitchen will be prepared hot and ready. All other items are packaged items, with instructions included for DIY meals. All items in the Artisanal Sandwich Artist box will be delivered chilled. Items requiring cooking upon consumption are bacon and caramelized onions from Vince's Market.




Can I choose my delivery day?


Yes! We deliver every Friday between 5PM-6PM. All orders are preapred fresh and delivered immediately. If you're looking to place a future order, mention which Friday date in the custom test box provided.




How much is delivery?


Delivery rates are: Newmarket $2.99, Aurora $5.99, Holland Landing $7.99, and Bradford $13.99. See our delivery info page for delivery rates for other regions. For all other regions, enter your postal code to see the delivery rate.




I placed my pre-order, but I no longer wish to receive my purchase. Can I get a refund?


We can accommodate refunds only 48 hours or more before your scheduled delivery. You may also choose to reschedule your delivery (48 hrs. notice or more).




I need to change my delivery day as I will not be available on the day I have selected. How can I change my delivery date?


Please send us email at hello@somertoncreative.com and we will accommodate your request. We are not able to accommodate changes on the day of your delivery and require 48 hours notice.




I have dietary restrictions. Can I omit or substitute an item?


Yes, you can omit an item, although we cannot guarantee specific substitutions.




Where can I see the ingredients list and allergy information?


The list of ingredients are listed on our restaurant partner websites. The link to view each restaurants website will be included at the bottom of every listing.




I have a concern with something in the box. Who do I speak with?


Send an email to hello@somertoncreative.com and we will find a solution to your concern.




I’m outside your delivery zone, can I still order?


Yes you can! Contact us at hello@somertoncreative.com for a custom delivery rate.




How will I know when the order is on the way?


When the order is on the way, you will recieve a tracking link from the courrier company via text message. Orders are delivered between 5PM-6PM.




Can I add-on experience boosters or other GTA marketplace items?


No. If you're ordering any of the Market & Co. boxes, you cannot add-on anything outside of this category. However, each box has add-ons available for you to choose from.




Can I pick-up my order?


Yes! You have the option to pick-up directly from Market & Co. at Upper Canada Mall. Pick-up details will be sent via email.





SHOP

OPENING HOURS

ADDRESS

Mon - Fri: 9am - 5 pm   ​​
Saturday: Delivery Closed
Sunday: Delivery Closed

Easypeasy! Marketplace

404 Royal York Rd, Unit 1G
Etobicoke, ON, M8Y 2R4

© 2021 Easypeasy! Marketplace by somerton creative

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