FAQ

Ordering

When will I receive my order?


All orders made and delivered fresh every Friday. Place your order by 3 PM Thursday to have your order delivered to your doorstep Friday afternoon. Some products require 48 hrs. notice. Please see each product for full details. See our delivery info page for more details.





Delivery

I’ve placed an order, but I just realized I’m not in the delivery zone.


We will refund your purchase or offer you a custom quote for delivery. If you proceed with the refund, you should receive your refund within 5-7 business days.




Can the delivery be contactless?


Yes. We can accommodate contactless delivery.




How much is delivery?


The delivery fee is free for Toronto West and Mississauga orders. See our delivery info page for delivery rates for other regions.




I'm not in the delivery zone, but I'd like to find out about a custom delivery quote. How do I find out pricing?


Message us through chat or the contact us page and we will provide you with a custom quote before you place the order.





Returns

I just received my order and something isn't right. What do I do?


Message us through chat or the contact us page and we will provide assistance.




What is my window to inquire about canceling my order?


We can accommodate refunds only 48 hours or more before your scheduled delivery. You may also choose to reschedule your delivery (48 hrs. notice or more).





COVID-19

What is your protocol during the COVID-19 outbreak?


The health and safety of our team players and customers is of the highest importance to us. Our delivery staff are equipped with face masks, hand sanitizer, and other PPE. We also offer contactless delivery, which can be coordinated with your delivery driver before arrival of your order.





Three Course Meals & Foodie Experiences

How will the food items arrive to me? Will the food items be hot?


Each food item is prepared and packed fresh each morning, chilled for transportation, and delivered same-day to the guest in the afternoon window by 5 PM. Most item's are presented in oven-ready packaging for easy re-heating. Simple re-heat instructions are included in your order.




Can I choose my delivery day?


Yes! We deliver every Friday. If you're looking to place a future order, just select from the drop down menu which day you prefer.




What is your delivery area?


We deliver to Toronto (West-Downtown-North-East), Mississauga, Oakville, and Brampton. We offer free delivery to Toronto (South-West) and Mississauga. See our delivery info page for regions and rates.




How much is delivery?


The delivery fee is free for Toronto West and Mississauga orders. See our delivery info page for delivery rates for other regions.




I placed my pre-order, but I no longer wish to receive my purchase. Can I get a refund?


We can accommodate refunds only 48 hours or more before your scheduled delivery. You may also choose to reschedule your delivery (48 hrs. notice or more).




I need to change my delivery day as I will not be available on the day I have selected. How can I change my delivery date?


Please send us email at hello@somertoncreative.com and we will accommodate your request. We are not able to accommodate changes on the day of your delivery.




I have dietary restrictions. Can I omit or have a substitution item?


Yes, you can omit an item although we cannot gaurantee subsitutions.




Where can I see the ingredients list and allergy information?


The list of ingredients are listed on our restaurant partners websites. The link to view each restaurants website will be included at the bottom of every listing.




I have a concern with something in the box. Who do I speak with?


Send an email to hello@somertoncreative.com and we will find a solution to your concern.





SHOP

OPENING HOURS

ADDRESS

Mon - Fri: 9am - 5 pm   ​​
Saturday: Delivery Closed
Sunday: Delivery Closed

Easypeasy! Marketplace

404 Royal York Rd, Unit 1G
Etobicoke, ON, M8Y 2R4

© 2021 Easypeasy! Marketplace by somerton creative

GET IT FRESH

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